Terms and Conditions


We accept MasterCard, Visa, American Express, Switch, Solo and Delta.

Receipt of Order Confirmation

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact info@keylondoninteriors.com, so that we may investigate and confirm that your order has been placed successfully.


Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices as any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.

Portrayal of Products

While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations on colours dependant on the calibration and settings of individual screens.


All rights, including copyright, for this website are owned or licensed to KEY LONDON INTERIORS. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of KEY LONDON INTERIORS. You may not modify, distribute or re-post anything on this website for any purpose.

Safety Regulations

All products comply with appropriate safety and consumer regulation. Toys comply with EC Toy Safety Regulations and, where appropriate, carry the CE mark. If a product is recalled for any reason, you will be contacted.


All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.


You are entitled t cancel your contract if you wish, providing you act within 7 working days or receipt of the goods. If you wish to exercise this right prior to dispatch of goods please email info@keylondoninteriors.com or calling us on 0844 809 9210. If your order has already been dispatched please follow our returns information. Please note your right to return products does not apply on personalised items, those made to your specifications including bespoke furniture items. This does not affect your statutory rights.

Cancellation of Furniture Orders

If you wish to cancel an order you may do so by emailing info@keylondoninteriors.com. The majority of our furniture items are bespoke items and so in the event that having placed an order you wish to cancel it, we will unfortunately have to charge a cancellation fee 50% of the value of the order plus any other delivery or collection fee incurred. Please contact our customer services team by emailing info@keylondoninteriors.com or ring us on 0844 809 9210.


If you are unhappy with a product for any reason, just send it back to us (with the original packaging) and we'll refund or replace. We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except in the case of cancellations. Return an item within 28 days in perfect condition together with original packaging and we will be happy to refund the original price of the item or send you an exchange. This does not affect cancellations or your statutory rights. Please note that bespoke furniture, special orders, flat packed items that have been assembled, made to order items, gift vouchers and personalised items can only be returned or exchanged if faulty. Please complete the Exchange and Return Form included with your order and return it with the item. You will be responsible for any and all returned goods to us and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advice you obtain a proof of postage certificate when returning any part of your order. Certificates are available free of charge from the post office. Returns and exchanges will be processed as soon as possible after arrival. Credit can be used against your next order, both online and with telephone orders.

Our return address is: Unit C, The Sunbury Centre, Hanworth Road, Sunbury. TW16 5DA

Liability Disclaimer

KEY LONDON's total liability for any claim howsoever shall not exceed the price of the goods supplied by KEY LONDON to the customer. KEY LONDON shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed by KEY LONDON by statute. KEY LONDON cannot accept any liability for a failure to comply with instructions and specifically stated on the website or in the catalogue. KEY LONDON does not limit in any way our liability for death or personal injury caused by negligence or wilful misconduct. By law, you also have the right to withdraw from the purchase o an item within seven working days of the day after the date item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until fourteen days after delivery. Your statutory rights are not affect by this statement. When you place an order to purchase a product from KEY LONDON your oder represents an offer to us to purchase a product which is accepted by us by way of dispatch note included when you order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract. KEY LONDON endeavours to check the accuracy of the information on this site. However, KEY LONDON does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not substantially meet the description on the website, you are entitled to reject goods and return them to us.


Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed. KEY LONDON shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.


Our secure server software encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web. This means that ordering via our site is even more secure than ordering over the phone.


This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.

If you have any questions on any aspect of KEY LONDON please contact us:


0844 809 9210

Unit C, The Sunbury Centre, Hanworth Road, Sunbury. TW16 5DA