Privacy & Security

Security Policy

All KEY LONDON online purchases take place in a safe environment using the latest security technology to protect our customers. We encrypt your credit card information to ensure your transactions with us are private and protected as they travel as they travel over the internet. Our browser communicates through secure Socket Layer (SSL) technology. Our payment provider holds your payment details in an encrypted format that even we cannot decipher and makes it virtually impossible for unauthorised parties to read any information you send us. The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for internet firms. If you have questions regarding our credit security policies, please call on 0844 809 9210. If you are still not convinced about the safety of shopping online, but would like to shop with us please call us on 0844 809 9210 and place your order over the phone. Key London will never ask you for personal information by email, if you receive an email claiming to be from KEY LONDON requesting this information, please phone us immediately on 0844 809 9210.

Privacy Policy

Your privacy is important to us. We only use the information we collect about you carefully, lawfully ad in accordance with the Data Protection Act 1998.
Information we hold:
If you have shopped with us before we will hold your name, address, telephone number and email address. Secure Trading who is our payment provider holds credit card details and we too are not able to access them. We also hold the delivery address (es) for your orders and the password information associated with your account. We also maintain a record of your product selections. If you had requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number and email address. If you have requested to receive our email newsletter we only hold your name and email address. If you wish to unsubscribe please email with unsubscribe in the subject field or simply follow the unsubscribe link on the last newsletter you receive from us.
We also collect information about where you are on the internet (e.g the URL you came from and the way in which you navigate the site)

Information we Use:

We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases. Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements. We also use the information to keep you up to date with KEY LONDON: mailing new catalogues and sending emails as appropriate. If you do not want your information to be made available, please tick the relevant box when requesting your catalogue or signing up for email newsletter. Alternatively you can email or call us on 0844 809 9210.